Cancellation & Refund Policy
At YOUnique Wellness Center, we value your time and the time of our practitioners. Please review our cancellation and refund policy carefully before booking your appointment.
Appointment Cancellations
We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer your time slot to another client in need of our services. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equal to 50% of the scheduled service cost. No-shows (failure to arrive for a scheduled appointment without prior notice) will be charged the full cost of the scheduled service.
How to Cancel or Reschedule
To cancel or reschedule your appointment, please contact us as soon as possible using one of the following methods: • Phone: (567) 214-4404 • Email: [email protected] • Online: Through your booking confirmation link We understand that unexpected situations arise. If you experience an emergency or illness, please reach out to us directly and we will do our best to accommodate you.
Refund Policy
Refunds for prepaid services or packages are available under the following conditions: • Refund requests made more than 48 hours before the scheduled appointment will receive a full refund. • Refund requests made within 24–48 hours of the appointment will receive a 50% refund. • Refund requests made less than 24 hours before the appointment or after a no-show are not eligible for a refund. Refunds are processed to the original payment method within 5–10 business days.
Gift Cards & Packages
Gift cards and prepaid wellness packages are non-refundable but are fully transferable to another individual. Packages must be used within 12 months of the purchase date. Expired packages are not eligible for refunds or extensions unless otherwise agreed upon in writing.
Late Arrivals
If you arrive late for your appointment, your session may be shortened to avoid impacting the next scheduled client. The full service fee will still apply. We encourage you to arrive 5–10 minutes early, especially for your first visit, to allow time for any intake paperwork.
Questions?
If you have any questions about our cancellation or refund policy, please don't hesitate to reach out. We are happy to assist you and want to ensure your experience at YOUnique Wellness Center is positive from start to finish.